Technical Service Coordinator

Company: Accentuate Staffing
Location: Fuquay Varina
Posted on: April 10, 2025

Job Description:

Accentuate Staffing is seeking a Technical Service Coordinator for one of our clients in Fuquay Varina, NC! We are looking for a dependable, proactive, and customer-focused individual to provide exceptional service and support in warranty processing, claims, and technical assistance. If you're someone who thrives in a fast-paced, team-oriented environment and takes pride in exceeding expectations, we'd love to hear from you!

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.








Responsibilities:

Process warranty requests & claims via all media channels quickly & effectively while maintaining the highest level of accuracy and detail.
Thorough call center skills for warranty processing to assist with daily call volume and day to day operations.
Monitor the progress of warranty claims and follow-up with service agents and customers to ensure timely completion of repairs and escalate issues when as needed.
Aid the Technical Service Manager on assigned tasks to support overall team functions.
Assist and support the Technical Service Team in their day-to-day activities.
Effectively communicate to Customers, Dealers, and Sales team via email and phone daily.
Identify and escalate support situations requiring urgent attention.
Must be able to adapt to a demanding environment and adapt well to change.
Take ownership of overall processes thru completion and provide input to achieve service goals of the team.
Process part returns, claims corrections, and track delivery of warranty parts order as needed for current day claims.
Understanding of product features, potential issues, and warranty terms related to the company's products.

Requirements:

3-5 years related experience in customer experience/warranty processing or a bachelor's degree in a related field.
Advanced knowledge of computer options and proficiency in Microsoft Word, Excel, Outlook.
Strong organizational skills are necessary to manage the high volume of detailed transactions accurately.
Must be initiative-taking with respect to working with minimal supervision and guidance.
Prior experience with warranty and claims processes and familiarity with warranty management software applications preferred.
Type 30 to 40 words per minute.
Willingness to work in a team environment.
Commercial cooking product knowledge is a plus.

Keywords: Accentuate Staffing, Wilson , Technical Service Coordinator, IT / Software / Systems , Fuquay Varina, North Carolina