Health Services Manager

Company: Action Health Staffing
Location: Wilson
Posted on: April 1, 2025

Job Description:

We are currently seeking a CNA for a Staffing Coordinator position in the Wilson Office. Hours are Monday --Friday 8am --5pm. Must be flexible. Excellent Benefits!! Action Health Staffing& Home Care Services Job Description: Health Services ManagerEducation: High School Diploma or GED POSITION SUMMARYAbility to lead a group to a common goal. Ability to work with a diverse group of people and communicate effectively. Ability to maintain a mature problem solving attitude under stressful situations and make sound business decisions. Basic activities include recruitment, interviewing, screening and placement of staff. Coordination of employee schedules as it relates to the Approved Care Schedule and Plan of Care. Processing and maintaining paperwork (paper and computer based) in accordance with State / Federal laws and in compliance with Action Health Staffing policies. Provide direct care to clients when needed or requested. Greet visitors, receive incoming telephone calls and fax transmissions. Transfer calls and faxes appropriately. Maintain a welcoming and clean environment. Reports to: Directly - Corporate Support Specialist Indirectly - Registered Nurse / Sr. Vice President Supervises: HHA's, PCA's, Homemakers, Field Staff QUALIFICATIONSCurrent or Past CNA/HHA certification preferred or experience working in a health care environment. Time management, organizational skills, and ability to function with minimal direction.Experience working with staffing and scheduling preferred; preferably within a health care setting.Current knowledge or ability to learn and comply with all state and federal employment laws and AHS policies.Effective communication skills (verbal and written), documentation skills, interpersonal skills, and problem-solving skills.Ability to be trained and comply with all regulatory requirements for personnel in home health care.Excellent telephone, communication, interpersonal, and documentation skills.Computer literate and ability to work effectively with companies computer programs. ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITYGreet all visitors and answer incoming calls in a pleasant and proper manner with a welcoming demeanor and direct them to the appropriate person or department.Maintain confidentiality and assure documents are secured in appropriate areas / comply with HIPAA.Maintain a professional demeanor at all times. Do not partake or initiate inappropriate conversations / be a team player.Personal calls and personal texting need to occur only in an emergency situation while in the office.Assure that cases are staffed with appropriately credentialed staff and within established time frames.Complete documentation timely (paper and automated system).Provide appropriate notification of schedules to employee, client, or outside business.Monitor overtime which must have prior approval from supervisor. Rotate with other HSM's being on call during non-office hours and handle those functions effectively. Personally fulfill in-home staffing needs as required or requested. Render hands on care. Verify the required staffing services are rendered each day/week according to the Plan of Care/ACS.Assure the completion of all clerical functions such as the proper filing of timesheets, data entry, etc.Assist in the review timesheets to ensure accurate services were provided.Familiarize self to client and staff charts so documentation can be located upon request.Plan, direct, and participate in recruitment and retention functions. Accept and review applications, run proper checks, interview applicants, and input into the system.Provides direction to field staff and communicates with supervisors as needed to assure safe and effective coverage of client needs.Assign fully screened agency staff to clients as directed by the care plan and service request.Assure employees receive complete and accurate directions and information about client needs.Notify client of staffing changes and monitor employee performance in areas of dependability, responsiveness, timeliness, and client concerns. Respect Patient Bill of Rights.Carry out the evaluation and performance review of field staff. Utilize Call Logs daily and when on call and maintain according to policy.Follow up with employee on scheduling problems.Determine hiring needs and follow through with supervisor regarding any staffing shortages.Minimize substitution of employee to maximize continuity of care.Maintain adequate numbers of available on-call staff.Keep nursing staff apprised of any changes in clients conditions / needs / or request.Provide consultation and disciplinary action paired with required documentation when warranted.Monitor and assist in managing all in-service needs and requirements for staff.Responsible to alert staff regarding the need for any and all personnel file items. Maintain all time sensitive information in an up to date form and information kept in employee files and entered into the computer system. Maintain the On Call book with complete and accurate information.Maintain confidentiality and safeguard all patient information. Respect the confidentiality of information in both client and employee records.Share information in accordance with agency policies.Perform duties in compliance with state / federal laws and in accordance with AHS policies and procedures. Attend meetings and educational programs as required.Maintain a professional stance within the community and throughout social network platforms. Participate in the agency's ongoing quality improvement activities.Review client service hours weekly and follow-up with staff, nurse and client.Perform other related job duties and responsibilities as assigned by your supervisor.Run all monthly required reports and log / file information. Notify manager immediately regarding any personal disciplinary actions in regards to your professional license, driver's license or any facet that would impact your employment status. _______________________________________ ____________________________________ Signature / Date AHS Representative / Date Associated topics: call center manager, customer care manager, customer service manager, leadership, manager, monitor, operations, product support, service manager, supervisor

Keywords: Action Health Staffing, Wilson , Health Services Manager, Healthcare , Wilson, North Carolina